Emergency Ambulance Service (“EAS”) has been a respected leader in the delivery of ambulance transportation in the Southland for more than 40 years.
EAS provides non-emergency basic life support, advanced life support, and nurse or respiratory therapist staffed specialty care transportation services in both Los Angeles and Orange counties, and currently supports the cities of Brea, Placentia, and Yorba Linda, and the County of Orange as an exclusive 9-1-1 emergency ambulance transportation provider.
EAS is contracted with hospitals, nursing homes, home health and hospice agencies, managed care organizations, physician’s groups/IPA’s and many insurance companies to provide highly reliable, on-time non-emergency medical transportation throughout Los Angeles and Orange Counties.
To Schedule Transportation
- Call the EAS Communications Center at (800) 400-0689 to schedule your transport. Be ready to provide patient’s name, Medical Record number, name of requesting physician, name of facility and address where the patient will be transported to, discharge diagnosis, and any medical equipment that will be needed for transfer.
- Have a copy of the EAS PCS Form and a copy of the facility’s Face Sheet along with any other transfer paperwork ready for the crew when they arrive to pick up the patient.
- Keep a copy of the PCS Form in the patient’s hospital medical record.
911 Emergency Ambulance Services
Emergency Ambulance Service (“EAS”) supports the cities of Brea, Placentia, and Yorba Linda, and unincorporated portions of Orange County as an exclusive 911 emergency ambulance transportation provider. We operate from three fully operational ambulance bases strategically located around the area. When seconds count and lives are on the line, the community can count on EAS.
RESPONSE TIME COMPLIANCE
Clinical evidence supports the concept that expeditious response is a key component of Quality Medical Care.
EAS is required to monitor response time performance for Code 2 and Code 3 emergency calls in Exclusive Operating Areas (EOAs) managed by the County of Orange. We have daily reporting requirements that specify on time responses of 90% in both categories, with 14 minutes 59 seconds being the standard for Code 2 (or Urgent –No Red Lights and Siren) runs and 9 minutes 59 seconds being the standard for Code 3 (or Red Lights and Siren) responses. These indicators for response time performance are set by contract and are monitored using our Computer Assisted Dispatch (CAD) system daily, weekly, monthly and quarterly.
The intent of the indicators is to ensure contract requirements are being consistently met and that the public is being adequately served. Information concerning our performance can be found posted here.
Why A Private Ambulance?Aaron2018-02-16T12:07:58+00:00
Emergency Ambulance Service, Inc. (“EAS”) is the contracted ambulance company for Brea, Yorba Linda, Placentia and unincorporated areas of Orange County. Since paramedics were first deployed in these areas around 1978, the Brea Fire Department and Orange County Fire Authority have provided Advanced Life Support (ALS) and a contracted private ambulance service has provided the transport (ride to the hospital). While the private ambulance companies providing transport have changed in some areas over the years, this response/transport matrix has remained constant. This allows fire companies (paramedics) to get back into service quicker and be available for the next response whether it be a medical emergency or a fire.
How/why are patients taken to certain Hospital?Aaron2018-02-16T12:08:50+00:00
EAS tries to accommodate a patient’s request to a specific hospital, even in cases when the request is to a facility other than the closest ER. Of course, there are exceptions. Patients will be transported to a facility (other than the patient’s request) based on several other factors:
- Need for Specialty Center, like a trauma center (critical injuries), stroke center, or STEMI receiving facility (heart attack)
- If patient requests a facility that is on ED diversion due to saturation (overcrowding)
- If the patient is in extremis, like an uncontrolled airway or uncontrolled bleeding, they are always transported to the closest hospital emergency department (ED)
Who can ride with patients?Aaron2018-02-16T12:09:36+00:00
Typically one family member or friend can ride to the hospital with the patient. Normally the family member or friend will ride in the passenger seat of the ambulance, up front. This way they can be properly secured with a seat belt. In addition, this allows the fire department paramedics and EAS personnel to work on the patient without the interference of the family or friend. One exception is if we are transporting a small (often frightened) child. Typically the mother or father will ride in the back of the ambulance to the ED.
The County of Orange establishes
rates charged for emergency ambulance transport. A patient transported from a location in the cities of Brea, Yorba Linda, Placentia or a unincorporated area actually receives one bill, which includes transport by EAS. If fire department paramedics assess or treat the patient additional charges for the ALS response are included.
A bit about rights?Aaron2018-02-16T12:11:05+00:00
Patients do have rights when it comes to ambulance transports. For example, the patient can refuse treatment and transport by signing an AMA (against medical advice) form. In cases where the patient is unable to speak for him or herself, there is something called “implied consent”? This means that a reasonable person in the same situation, say unconscious would request treatment and transport. Patients also have the right to request private transport. A friend or family member can take the patient to the ED in cases where the patient has not received or is in need of ambulance transport.
Basic Life Support
When your loved one needs to be moved between facilities or has a special need for ambulance transfer, we can help. Emergency Ambulance Service is contracted with hospitals, nursing homes, home health and hospice agencies, managed care organizations, physician’s groups/IPAs, and many insurance companies to provide highly reliable, on-time, non-emergency medical transportation throughout Los Angeles and Orange Counties.
Advanced Life Support
Emergency Ambulance Service provides Advanced Life Support (ALS) for interfacility transfers when patients require medical monitoring during transport. This higher level of service includes either a licensed paramedic or registered nurse augmented by one or more emergency medical technicians. ALS level services are offered for patients who need a level of care during transport above those services provided by a BLS ambulance and less than those provided during a Specialty Care Transport. Patients who typically require ALS transport include:
- Any medical/surgical patient with a continuous IV medication but does not need an RN per local EMS agency protocols.
- Any patient on a Cardiac Monitor
- Obstetrical Patients
- Any patient deemed to have a potential complication during transport when report is received from the sending facility
Specialty Care Transport
The Emergency Ambulance Service (“EAS”) Specialty Care Transport (“SCT”) program is a dedicated resource specifically designed with the appropriate personnel, medications, and specialized equipment to provide the care and monitoring required for transporting critically ill patients.
Definition: SCT is the inter-facility transportation of a critically injured or ill beneficiary by a ground ambulance vehicle, including the provision of medically necessary supplies and services, at a level of service beyond the scope of the EMT-Paramedic. SCT is necessary when a beneficiary’s condition requires ongoing care that must be furnished by one or more health professionals in an appropriate specialty area, for example, emergency or critical care nursing, emergency medicine, respiratory care, cardiovascular care, or a paramedic with additional training.
Staffed 24-hours a day, 365-days of the year with a Critical Care Transport RN and two EMTs, EAS utilizes a fully equipped Critical Care Transport (“CCT”) Unit. A Respiratory Therapist (“RT”) is readily available and can be added to the team on a moments notice.
Even the highest acuity patients can be easily transported without taxing the resources of the sending facility and without interruption in the patient’s level of ICU care. Our CCT Unit is equipped with a Transport Ventilator with CPAP and BIPAP capability; a Monitor Defibrillator with three-channel display for ECG and up to two invasive pressures, with ranges covering arterial, pulmonary, central venous or intracranial pressure, as well as two temperature channels, non-invasive monitoring for SpO2, EtCO2, NIBP, and fully interpretive 12-lead ECG with external pacing; multiple IV pumps, and interventional medications found in hospital ICU’s.
Equipped with a high capacity inverter to supply constant power to sensitive medical equipment when the vehicle is in transit, EAS’s CCT Unit can accommodate the transport of almost any type of critical care patient requiring special equipment including Intra-Aortic Balloon Pump therapy and extracorporeal membrane oxygenation (“ECMO”).
In order to meet the needs of so many different types of critical patients, much is taken into consideration in the staffing of the CCT Unit. There is a careful selection and hiring process, in which individuals with a varied critical care and/or emergency room nursing backgrounds are sought. The Nurses and RT’s, and the EMTs they work with are selected based on experience, adaptability, and critical thinking ability as well as overall professional competence in caring for critical patients. All nursing and respiratory staff members meet the requirements of the Los Angeles County EMS Agency. Ongoing training is mandatory for all teams, ensuring confidence in the latest treatment modalities. The patient care on our CCT Unit is physician directed, and no different than the care provided in any hospital ICU.
If you are in need of SCT transport, please feel free to turn to EAS.
Emergency Ambulance Service provides on-site ambulance and skilled care at a variety of concerts, races, festivals, and sporting events. From a single ambulance at the ready to a fully staffed medical tent, we can provide you with medical services on site.
Our Communications Center is staffed 24 hours a day, seven days a week with experienced dispatcher’s certified as Emergency Telecommunicator’s (“ETC”) and Advanced Emergency Medical Dispatcher’s (“AEMD”) by the National Academies of Emergency Dispatch.
These well-trained individuals answer all calls received and are able to immediately assist you. Should a medical emergency be present at the time of your call, our staff will be able to help you over the phone. They will locate your call and dispatch the local fire service agency and if appropriate, our nearest ambulance to your location using our computer aided dispatching system.
All of our ambulances are outfitted with global positioning systems (“GPS”) that allow our dispatchers to know their exact location, ensuring you receive the closest available ambulance.