Basic Life Support

When your loved one needs to be moved between facilities or has a special need for ambulance transfer, we can help. Emergency Ambulance is contracted with healthcare facilities and payors to provide highly reliable, on-time, non-emergency medical transportation throughout Los Angeles and Orange Counties.

911 Emergency Ambulance

Emergency Ambulance supports the cities of Brea, Buena Park, Placentia, and Westminster as a backup or exclusive 9-1-1 Emergency Medical Service provider.  We operate from nine fully operational ambulance bases strategically located around the area. When seconds count and lives are on the line, the community can count on Emergency Ambulance.

RESPONSE TIME COMPLIANCE

Clinical evidence supports the concept that expeditious response is a key component of Quality Medical Care.

Emergency Ambulance is required to monitor response time performance for Code 2 and Code 3 emergency calls in Exclusive Operating Areas (EOAs).  We have daily reporting requirements that specify on time responses of up to 95% in both categories, with 14 minutes 59 seconds being the standard for Code 2 (or Urgent –No Red Lights and Siren) runs and 9 minutes 59 seconds being the standard for Code 3 (or Red Lights and Siren) responses.  These indicators for response time performance are set by contract and are monitored using our Computer Assisted Dispatch (CAD) and FirstWatch systems daily, weekly, monthly and quarterly.

The intent of the indicators is to ensure contract requirements are being consistently met and that the public is being adequately served.

Advanced Life Support

Emergency Ambulance provides Advanced Life Support (ALS) for interfacility transfers when patients require medical monitoring during transport. This higher level of service includes either a licensed paramedic or registered nurse augmented by one or more emergency medical technicians.  ALS level services are offered for patients who need a level of care during transport above those services provided by a BLS ambulance and less than those provided during a Specialty Care Transport. Patients who typically require ALS transport include:

• Any medical/surgical patient with a continuous IV medication but does not need an RN per local EMS agency protocols.
• Any patient on a Cardiac Monitor
• Obstetrical Patients
• Any patient deemed to have a potential complication during transport when report is received from the sending facility

Event Medical

Emergency Ambulance provides on-site ambulance and skilled care at a variety of concerts, races, festivals, and sporting events. From a single ambulance at the ready to a fully staffed medical tent, we can provide you with medical services on site.

Emergency Ambulance is also a leader in providing disaster medical and wildland fire support services.  Our company is a verified vendor for the California EMS Authority, CAL-FIRE, and the US Forest Service providing EMS standby and first response services.

Our Communications Center is staffed 24 hours a day, seven days a week with experienced dispatcher’s certified as California Emergency Medical Technician’s or Emergency Telecommunicator’s (“ETC”) or Advanced Emergency Medical Dispatcher’s (“AEMD”) by the National Academies of Emergency Dispatch.

These well-trained individuals answer all calls received and are able to immediately assist you.  Should a medical emergency be present at the time of your call, our staff will be able to help you over the phone.  They will locate your call and dispatch the local fire service agency and if appropriate, our nearest ambulance to your location using our computer aided dispatching system.

All of our ambulances are outfitted with global positioning systems (“GPS”) that allow our dispatchers to know their exact location, ensuring you receive the closest available ambulance.